General Terms & Conditions
The Terms and Conditions outlined herein, which may be periodically altered and updated, apply, direct or indirectly (by means of distributers) to all services provided and/or performed by Sardinha Unique Experiences, Ltd. ("Sardinha", "the Company", "us").
Such services are provided online; by means of computer(s)/laptop(s), in mobile electronic devices, by means of e-mail(s), telephone or in person, such as cases of (but not only) in-local Company representation by means of professionals legally representing Sardinha ("our services", "Company services").
By accessing, browsing, researching and using teh Sardinha Unique Experiences website or whichever other electronic applications (generally, "website" or "our website") and/or in the course of completing a reservation whilst perusing our services, the user/client/prospect client/representative(s) of (a) client(s) ("Client(s)") accept to have read, understood and are in full agreement with the terms and conditions outlined herein (including the Company's privacy policy).
The content and the infrastructure of our website, its layout, booking engine(s), offers, promotional campains or events and/or innitiatives, directly or indirectly related to the Company' website ("this/the website", "the service") are property of, operated and provided (mainly but not only) by the Company's website; and in pertnership with its Agents, Tourism Partners, Operators and Associates ("Agents", "Operators", "Partners"), and are strictly provided for the sole use of single and/or corporate persons, operating on their own behalf or representing a third party (such as independent individual(s), corporation(s) and/or society(ies), and are by no means whatsoever, legally authorised to attain and/or facilitate a commercial gain, intention of gain and/or wholesale of any and/or whole part of the contents on display on the Company's website.
The Terms and Conditions of our service are as follows:
1. Scope of our service
By means of its website, Sardinha supplies an online platform through which al sorts of temporary accommodation (such as hotels, motels, beb & breakfasts, private lets and/or hostels, generally referred to as "accommodatio(s)"), offer its/their room(s) or chamber(s), along with its/their public facilities to the Client in a pre-paid and temporary online reservation system, owned by the Company. By agreeing with the terms outlined herein, the Client acknowledges and accepts to strictly follow the time-frames described on their reservation(s). The Company also offers various and varied activities, excursions, tours and events (singularly "activity", "event" and collectively "packages").
By completing a reservation with Sardinha, the Client forms an exclusive, direct and contractual relationship (of juridic bound) with the Company and NOT with the Operators and/or touristic service(s) to/with which the Client chooses to reserve. From the moment that an online reservation is made, finalised and effectively confirmed by the Company (by means of a written and official confirmation), which it will occur strictly and solely upon the full payment is effectively pre-paid by the Client and successfuly received by the Company; whether this may be online or in person, the Company vows to honnour such reservation(s) in a professional, acurate and asservive manner, strictly following the conditions, and descriptions publicly provided to the Client whilst describing such services, with the exception of, in the rare occasion(s) when, by reasons beyond the Company's or Partners' control an activity or package(s) cease(s), or is prevented to, occur.In any and all occasion(s), the Company is bound to follow the parameters described in terms and conditions described herein.
By/when providing our services, the information the the Company publicise is based in information provided to us by the Partners of the Company. As such, the Partners have the responsibility of informing the Company of any and all changes; whether there may be changes in service(s') price(s), aspects directly related with the practice and/or performance of (an) activity(ies), as well as any other reason for the Company to be advised of, in order to, in turn, the Company to be able of correctly and accurately inform the Client.
Furthermore, and although the Company performs periodic visits to the Partners' instalations and/or head quarters, including periodic assessments of their products, equipment, means, procedures and activities, Sardinha cannot guarantee that at all times the information provided by the Partners is complete and/or totally accurate; and therefore, the Company cannot be held responsible whatsoever for any errors/lack of/misleading information, including interruptions or cessation of services, as well as by temporary and/or parcial service collapse, website repair/maintenance, or for any other reason out of its realm of control.
Our services are strictly for, and intended to, personal use; and not commercial. As such, it is illegal to sell/create links/copy/monitor (i.e. spider, scrape)/expose/download/reproduce and/or replicate any and/or all the Company web content, whether being parcially, fractionally or completely.
It is also illegal to use the Company's softwear, its details, products and/or services (including its intellectual property) for commercial and/or competitive reasons (unless the Company formally authorises it), as well as for any other reason(s) whatsoever than not the intended ones, offered by Sardinha, and any and all (potentially or effectively) illicit and unlawful activities.
2. Payment, fraude protection, cancellation & non-attendance policies
If appliccable and available, every and all events, activities, products and/or packages (generally "purchase") will be payable online through our website secure third party payments' system (and according with the Client's own and preferred banking system) in order to confirm and secure a service, item from our online shop or package. The Client or authorised representative must accept these terms and conditions prior to completing a purchase. All payments are processed in a safe and secure manner by the aforementioned system and in compliance with the law Act N.7/2004 of the Constitution of the Portuguese Republic, of 7th January 2004. Such payments must be confirmed by the Company as effectivly received in full amount for the intended service(s) or product(s). In cases when the Client mistakenly finalises a purchase through our website, the Company reserves the right of assessing if and when a full or parcial reimbursement is rightfuly due of being restituted to the Client.
As such, and provided that the erroneous payment for a purchase is deemed to having been made in good faith and/or, when it is for an activity or product the Company has been notified of the mistake within the time period allowed by the Company and Partners to do so (prior to the cut-off period, upon which a cancellation cannot be fully or parcially reimbursed to the Client (depending on the particular cancellation policy of each service), every effort shall be made by the Company in order for the Client to be reimbursed. In such cases, the Client must contact the Company as soon as possible by using one (or more) of the contact details provided on the website.
In all instances and by failing to attend to, or by failing to meet the scheduled dead-line(s) of (a) reserved and confirmed activity(s) and/or package(s), the Partners and the Company reserve the right to retain the full amount of the services purchased, as to compensate for the eventual and effective losses incurred on organising such activity(s) and/or package(s).
Furthermore, and whilst making a purchase online with us, the Client acknowledges and accepts each of the cancellation policies related to each of the services or products on our website. The cancellation and non-attendance policies are made available on each service or package, and the Client is obliged to state their acceptance (by ticking the acceptance box in the reservation screen) prior to proceeding to payment. Please note that certain offers and special tarifs may operate under 'non-changeable and non-refundable' conditions. In such cases, these will always be cleary stated on the website.
In situations of fraud and/or in instances when attempts of unauthorised use of a Client's credit/debit/bank ("card") may occur, the majority of card companies agree to cover all expenses resulting of fraudulent activities; which often may result in a Client (being the respective card owner) incurring in a banking fee (usually of 50EUR or the sum's equivalent in the Clien's local currency). In such cases, and for proven unauthorised transactions on our website, the Company agrees to reimburse the titular of that card with a payment of amounts equal or lower than 50EUR. In order for said reimbursement to occur, the Company requires proof that a claim of fraud has been filed by the Client to the card supplier, upon which the Client should immediately contact the Company by means of our e-mail address (enquiries@sardinha.uniqueexperiences.com). In the "subject" field, the wording "credit card fraud" should appear. In order to fulfil a claim, the Client must also attatch a repeipt/statement proving that such fees were paid.
The Company will only be liable to pay such amounts in cases where a purchase has been effectively made on our website and by the Client, and where an error or whatsoever neglect has occurred by the Company and/or its Partner(s).
3. Privacy policy and cookies
In accordance with the Eupean Union's Privacy Act N. 2002/58/CE of 29th August of 2012, the Company respects and maintains any and all aspects, details and personal information whatsoever, strictly confidential.
3.1. What is this Privacy Policy for?
This privacy policy ("the policy") is for this website, www.sardinha.uniqueexperiences.com and served by A SARDINHA UNIQUE EXPERIENCES LTD. and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
3.2. The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all European laws and requirements for user privacy.
3.3. Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html.Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
4. E-mails and communication
By completing (a) reservation(s) on our website ("this website"), the Client agrees to receive (i) an e-mail, which may be addressed to he/she ("them") prior to the Client's date of arrival, with information pertaining their destination and providing information of any/eventual offer(s) relevant to their reservation and/or destination, and (ii) an e-mail which may be sent by the Company immediately upon the Client's completion of (an) activity(ies) and/or package(s).
Furthermore, the Client also accepts to receive eventual e-mail informing them of possible changes on/to their itinerary and/or journey/destination plans. The Client also agrees to receive a review e-mail that the Company will further use in order for our services to be measured and evaluated.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
5. Legal notice
Subject to the limitations outlined herein, and under the measures predicted by law, the Company is only and exclusively liable for damages directly suffered by the Client due to a failure related with our stated obligations whilst performing (a) confirmed and paid service(s) to that Client. In such cases, the Company is liable to reimburse the paying Client up to the full amount paid by the Client to the Company for such services. This measure is also outlined on the confirmation email for each service booked by the Client.
Furthermore, and up to the measures predicted by law, not the Company, nor any of its offices, delegations, directors, employees, associates, representatives, subsidiaries, affiliated companies, distributors, collaborators, licensed personnel, agents or any other persons, whether involved in the creation, sponsorship, promotion or designing and developing the Company’s image and website (collectively, “Affiliates”), may be made liable by (i) whatsoever damage(s), loss or the assumption of loss, punishable, special, indirect or consequently, nor they may be made liable for whatsoever loss(es) of production, profit, performance, contract(s), loss and/or damage of reputation and/or influence, (ii) whatsoever errors related to the information (descriptive, including stated tariffs, availability and/or classification) that the Partners provide to the Company, (iii) services offered and/or performed by the Partners or any other business associated to them, (iv) whatsoever damage(s), (direct, indirect, consequential and/or punishable), loss/incurred costs to/by the Client, being due to the resulting use of our services strictly published on the Company website, and/or any difficulties of its usage, or (v) whatsoever personal loss, death, property damage(s) and/or any other damage(s) (direct, indirect, special and/or punishable), or (vi) in any and all instances where events occur outside of the Company and/or the Affiliates reasonable control.
6. Intellectual Property
The Company logo, associated or not; together with the phrase ‘Sardinha Unique Experiences’ or displayed separately, its appearance and features, as well as any and all slogans associated to the Company and its brand, constitute and are part of the Company’s intellectual property.
The Company reserves all rights of any and all elements associated with the brand. Unless otherwise stated and formally authorized by the Company, any and all copyright, of any elements of the brand, including any and all the material on the Company website, public or restricted, all intellectual material, and in whatsoever form of production, reproduction, digital, physical or any other), is property of the A Sardinha Unique Experiences, Ltd.
Many of the products presented by the Company on its website display parts of the intellectual property of its Partners and Affiliates, and are published under their formal and full, contractual consent.
Therefore, copying (parcial or integral), web scraping, connecting by means of hyper and/or deep link(s), publishing, commercializing or using any and all parts of the Company’s intellectual property whatsoever, is strictly prohibited, unless written consent is given by the a representative of the Company’s Board of Directors or Chair in order to do so.
Any and all breaches to the measures outlined herein constitute a material violation of the Company’s rights of intellectual property (including any and all author rights, as well as any and all rights over its database).
7. General Dispositions
Under the measures permitted by law, the Terms and Conditions outlined herein, as well as the Company provision of any and all services, are regulated by, and under the premises of, the laws decreed by the Sovereign State of Portugal, and whatsoever dispute(s) that may arise from either these Terms and Conditions and/or whatsoever actions performed by the Company, Partners and Affiliates shall be submitted to, and the responsibility of, the competent tribunals within Portuguese territory.
This original English version of these Terms and Conditions may have been translated to other languages. Any other versions of these are strictly a courtesy and no rights whatsoever may be extracted from them. In case of any dispute(s) arising, by whatsoever reason, the English version outlined herein shall always prevail and it shall in any and all cases be conclusive.
In cases when any disposition(s) hereby outlined may become invalid, be deemed not executable or outdated, or cease(s) to exist, the Client will remain vinculated to the remaining dispositions on these Terms and Conditions.
8. About A Sardinha Unique Experiences, Ltd.
The services of travel agency and touristic activities pertained hereby are presented and performed by A Sardinha Unique Experiences, Ltd. which is a Portuguese company with its headquarters in Rua João Gil Nº14 R/C Dto. Arrentela, 2840-371 Seixal, Portugal.
The Company was formed in the city of Lisbon, in 18th of September of 2015 and operates independently, not constituting or being whatsoever part of any other institution, company, or any other organizational body or entity. The companies that work in partnership and/or affiliate their services or assistance with/to the Company (“Partners”), act strictly in the condition of Service Providers, when and any time that a mutual agreement is reached between the Company and the Partners in order for the Company to sell these services to the Company Client(s).
Strictly in the cases when mutual agreement is reached between the Company and the Partners in order for these to represent the Company in any occasion(s), the Partners hold the authority to perform those specific duties on behalf of the Company.
The Client does not hold any legal responsibility, or have any relation or obligation, juridical or contractual whatsoever, with the Partners, being strictly, and exclusively, vinculated to these terms and conditions, as well as any other possible representative ones, when said Client may represent a group of Clients and/or holds the right to act and decide on their behalf.
